Zero Tolerance

We will treat our patients with respect, courtesy and will not discriminate against you in any way on the grounds of age, sex, colour, race, nationality, ethnic or national origin or disability, sexual orientation, religion or personal beliefs.

Physical violence and verbal abuse is a growing concern. Doctors, practice nurses and other practice staff have the right to care for others without fear of being attacked or abused. We ask that you treat your GP and practice staff properly – without violence or abuse.

We support strongly the NHS policy of zero tolerance.

Anyone either phoning or attending the practice who abuses any staff member or patient, be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list and be reallocated to another practice.

In extreme cases we may summon the police to remove offenders from the practice premises.